Police Dismantle Cambodia-Linked Online Gambling Customer Service Hub in West Bandung
Police have uncovered an online gambling customer service operation run from a residential home in Kampung Dungus Purna, Galanggang Village, Batujajar District, West Bandung Regency (KBB). A small room inside the house was used as a base of operations by four young men, all of whom have now been named suspects.
The makeshift operations room measured approximately 3×3 meters and was painted green. Inside, police found several computers and monitor screens used to handle online gambling customer service activities. The equipment was considered relatively sophisticated, including curved monitors that supported online communication.
Investigations revealed that the four suspects worked as customer service operators for online gambling platforms connected to a company suspected of being based in Cambodia. The suspects were identified as Aditya Fajar, M. Arman Priyatna Wijaya, Reza Maulana Fadli, and Fajar Nurmansyah.
The room used as the operations center belonged to one of the suspects, who lived at the house with his parents. However, family members were reportedly unaware of the illegal activities taking place inside the home.
The case was uncovered during a police investigation into narcotics abuse. While developing the case, officers traced one suspect to his residence in Batujajar and conducted an inspection and search of the house.
During the search, police found three other young men in a separate room actively operating computer equipment. Further investigation confirmed that the four individuals were working together as online gambling customer service agents, handling communications between players and gambling site operators based in Cambodia.
Authorities revealed that the suspects managed at least seven online gambling websites. Their responsibilities included customer support, providing information about gambling sites, handling complaints, and communicating about balance top-ups.
The illegal operation is believed to have been running since October 2025. Each suspect reportedly earned a monthly salary of around Rp5 million from the activity.
The suspects have been charged under Article 45 paragraph (3) in conjunction with Article 27 paragraph (2) of Law No. 21 of 2024 on Electronic Information and Transactions (ITE Law), as well as Article 426 paragraph (1) letter a of Law No. 1 of 2023 on the Criminal Code (KUHP). They face a maximum penalty of up to 10 years in prison and fines of up to Rp10 billion.
The case is currently being handled by the Criminal Investigation Unit of the Cimahi Police, with support from the West Java Regional Police. Authorities continue to develop the investigation to uncover a wider network connected to the online gambling operation.
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